Ikner, R
SPANISH FORT, AL | 2022 Chevrolet 2500HD SilveradoJuly 17, 2026I have been a customer for Terry Thompson Chevrolet for 20 years and this last experience with the service department was the worst. There is not enough room in this box for me to express my disapproval of my last service appointmentResponse from Terry Thompson Chevrolet
July 18, 2026Roger, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (251) 626-0631 when you have a chance. Thank you, and we look forward to hearing from you.Sanders, K
FOLEY, AL | 2020 Chevrolet 1500 SilveradoJuly 17, 2026Very friendly, knowledgeable and got me out on a reasonable timeResponse from Terry Thompson Chevrolet
July 18, 2026Krista, we're glad to hear you found our staff was so knowledgeable and helpful! Feel free to reach out to us if you need anything. Have a wonderful day.Perry J
MOBILE, AL | 2024 Chevrolet Silverado 1500July 17, 2026truck was parked outside of lined designated parking area. a contributing factor in another customer backing into my truck. resulting in damage, i have been dealing with insurance companies, the daphne police dept and others. i was on the causeway when collision happened. there are plenty of places to park served vehicles instead of established traffic lanes. someone in your service dept is lazy and do not blame the mechanics. i have pictures if interestedResponse from Terry Thompson Chevrolet
July 18, 2026Edwin, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (251) 626-0631 when you have a chance. Thank you, and we look forward to hearing from you.Vierra, J
DAPHNE, AL | 2023 Chevrolet Corvette Z06July 17, 2026Don did a great job on my corvette Z06Response from Terry Thompson Chevrolet
July 18, 2026Jerry, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!Walker, F
SPANISH FORT, AL | 2024 Chevrolet Silverado 1500July 17, 2026Seamless.Response from Terry Thompson Chevrolet
July 18, 2026Ford, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!Masterjohn, S
FOLEY, AL | 2024 Chevrolet TraxJuly 17, 2026Always a pleasant experience! Fast, friendly service.Response from Terry Thompson Chevrolet
July 18, 2026Thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.Bixler, W
FAIRHOPE, AL | 2024 Chevrolet Silverado 2500 HDJuly 17, 2026It was greatResponse from Terry Thompson Chevrolet
July 18, 2026Thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!Scott, J
FAIRHOPE, AL | 2021 Chevrolet 1500 SilveradoJuly 17, 2026Always easy to work with!Response from Terry Thompson Chevrolet
July 18, 2026John, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.Bossie, D
DEMOPOLIS, AL | 2025 Chevrolet Silverado 1500July 17, 2026Dropped car off at 8:30-8:45 am to figure out a steering lock warning on dash. Late afternoon after no communication and several calls to inquire, I was told it required a part to be ordered and 3-5 days for delivery. The female service rep stated it may not be safe to drive because of the serious issue that the steering column could lock up while driving. I asked for a loaner and she said they didn’t have any. We needed to get home an hour away so we had no choice but to drive it home praying there is no problem it is a warrenty issue, but we will have to drive it back to your dealership again whenever the part arrives.Response from Terry Thompson Chevrolet
July 18, 2026David, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (251) 626-0631 to discuss your concerns, as your satisfaction is of utmost importance to us.CARLIE C
MILTON, FL | 2026 Chevrolet TraverseJuly 16, 2026Crystal, Hunter, & Steve were great! The whole deal was worked before I got to the store and when I got there my car was ready for me.Response from Terry Thompson Chevrolet
July 17, 2026Carlie, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We hope you have a great day!
- Contact: (251) 626-0631
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